Return & Refund Policy
Purchased product return or replacement and Money back Conditions.
1. In the manner prescribed by Article 23 of the Law of the RA on "Protection of Consumers' Rights", “the Buyer has the right to return or replace a good quality non-food product with a product of another size, shape, color, or similar complement to the seller from whom the purchased goods or in the place declared by the Seller if the goods are not suitable in the form, for drawings, colors, sizes or other reasons, may not be used by the consumer at its own discretion, with the exception of cases set forth in paragraph 2 of the article and the list of goods defined by the Government. Buyer shall have the right to replace or return the good quality goods within 14 days after the goods have been delivered, unless the seller has declared a longer period. The term of return of goods of good quality is considered to be preserved if the consumer has transferred it to a postal, courier, transport or other delivery service within 14 days from the date of receipt of the goods”.
2. You may return the goods within 14 days of delivery to you, as long as it is in new condition and has the original packaging. Company has the right to refuse acceptance of goods within 14 days if the goods are returned by the Buyer in damaged way or without original packaging. No returns are accepted over 14 days. We only accept returns of the goods/products we sell directly to you. In case of a return of the purchased goods to the Company, transportation costs shall be made by the User and at its expense, except in case of return of defective product(s).
3. The Company accepts the goods to be returned or replaced at its location and, in the case of return, Company does not have the obligation to transport the goods.
4. Buyer is responsible for the loss of or any part of the product, or for any circumstance that led to a decrease in product value. In the event of a return or replacement of the product, the Company shall have the right to reduce the price of the product proportionally to the resulting loss -replacing the difference with the equivalent product or by returning the amount of the difference after damage’s cost reduction.
5. Buyer has the right to demand a refund and cancel the Order if Buyer does not receive the goods after the deadline for delivery.
6. When the Buyer applies for a replacement or refund within a period of 14 (fourteen) days, the Company shall, within 3 (three) business days, respond to the Buyer about the reasons for the satisfaction or refusal of the application.
7. If a replacement or exchange is agreed upon, and the Buyer is informed via email, call or otherwise, from that moment Buyer has 5 (five) business days to ship the item back to the Company at its expense, except in case of return of defective product(s).
8. If the Buyer doesn’t ship the item within 5 (five) business days, the replacement or exchange will be closed and the application is deemed appropriate by the Company.
9. In case of a return or replacement, the return of the amount (amount difference) may be exclusively in the case when the goods have been returned to the Company's warehouse in an acceptable condition for the Company.
10. In case of refund, the Company shall return the amount to the account of the Buyer within 10 (ten) business days from which the payment was made or to another account specified by the Buyer in written form.
11. In case of return of goods, the amount is subject to refund, if:
1. The Buyer didn’t receive the item once the item’s latest estimated delivery date has passed.
2. The delivered item does not meet the Website description of the product and technical standards.
3. Delivered item is damaged or defective.
4. The product has been returned within 14 (fourteen) days in the same condition as shipped, without damaging both the product and its original packaging.
12. The product(s) and amount shall not be refunded if:
1. Buyer periodically make orders, but returns the goods with various unjustified reasons.
2. The goods are returned by the Buyer in a damaged state or in the absence of details of the product.
3. The goods are damaged after delivery to the Buyer or after the Buyer has purchased from the Company's warehouse, when the carriage is organized and carried out by the Buyer at its own expense and risk.
4. After submitting claim for return or replace the purchased item and after getting Company's consent, the Buyer within 5 (five) business days does not represent the product to the Company.
5. The claim for return of product(s) and money is submitted after 14 (fourteen) days from the moment of receiving the product(s).
13. In the event that the Company qualifies the goods as non-refundable, the Buyer shall be notified about the refuse of the refund, and no compensation is anticipated.
14. If Company suspect you’re abusing the return policy (for example by returning products on multiple occasions or on a seasonal basis), we reserve the right to refuse your return as an unauthorized abuse of the online purchase and block the User.